Replio
Prepared for ZZA Hospitality Group

Every review, all 16 locations, in one place.

A quick look at what guests are saying across Boston Pizza, Crumbl, and Popeyes right now, and what it is worth to get ahead of it.

For Megan Moore, VP Operations 16 locations 3 brands July 2026
The footprint you are running

One group. Three brands.
Five provinces and territories.

Boston Pizza 9 Crumbl Cookies 5 Popeyes 2
16
Locations
3
Brands
5
Provinces & territories
1st
Crumbl in Canada

That is a lot of guests talking about you, in a lot of places, every single day. The question is whether anyone is listening in one place.

The problem worth solving

Right now that lives in three dashboards. Or nowhere.

Three brands, three logins

Boston Pizza, Crumbl, and Popeyes each report on their own. There is no single view of how the whole group is really doing.

You find out late

When a rating slips at a store, especially the remote ones, it usually shows up after the guests have already gone quiet.

Nobody owns the reply

Reviews pile up faster than any GM can answer them, so most go unanswered. Every unanswered one is a guest who felt ignored.

A quick public scan of your listings

Three stories, already playing out.

We looked at your locations the way a new guest would. Here is what stood out.

Leaking revenue
Boston Pizza, Yellowknife
3.3/ 5.0
~1,400 reviews
A busy, high-volume store carrying a rating that quietly turns away new guests before they ever walk in. This is the one to fix first.
Winning, protect it
Crumbl locations
~5.0/ 5.0
Strong and growing
You were the first Crumbl in Canada, and it shows. A reputation this good is an asset. The job here is to defend it as you scale.
Blank slate
Popeyes, Regina & Yorkton
New
Few reviews yet
Opened recently, barely any reviews on the board. The time to build a rating is now, before the loud unhappy ones set the tone.

These are quick public numbers to make the point. Once you are on Replio, we pull the exact live figures for every one of your locations, refreshed daily.

Why half a star is worth real money

Your rating is revenue.

This is not a soft metric. Harvard put a number on it, and it is bigger than most operators expect.

5 to 9%

The revenue swing from a one-star change in rating. Harvard Business School, on Yelp data.

~$1,500

What one regular guest is worth over the years they keep coming back. Lose them to a bad night nobody answered, that walks out too.

Revenue per location$2,000,000
Protect just half a star (conservative 2.5%)$50,000
Across your 16 locations× 16
On the table across the group, every year ~$800K
Using a conservative $2M per store. Swap in your real average and the number only gets bigger.

The reviews you are not answering are the cheapest revenue you have.

Source: Harvard Business School, Luca, on Yelp ratings and revenue. Figures illustrative, meant to be run against your real numbers.

What Replio does about it

One place for all of it. Built for a group.

Every location, every brand, every review, working together instead of scattered across three systems.

All 16 in a single view

Boston Pizza, Crumbl, and Popeyes side by side. See who is climbing and who needs help, at a glance.

Every review, a reply ready to send

We draft the response in your voice. Your team reads it and taps send. Nothing ever posts on its own.

A login for every GM

Each manager sees only their store. You see the whole group. Store-level accountability without the spreadsheet chase.

A Monday brief for the floor

Last week's reviews turned into a few plain actions your managers can actually run on a shift. No jargon, no dashboards to decode.

The easiest way to see it

Let's put it on your own store.

Give me Yellowknife. In a couple of minutes I will pull a live brief on it, and you will see exactly what that GM would get Monday morning. Your data, your store, no setup.

Get your Yellowknife brief live →
Replio Reputation, handled. For every location. repliohq.com